SuNodes Support
Need help with your Microsoft 365 service? SuNodes is your first point of contact for the Microsoft 365 subscriptions you buy through us. We help directly, and if something needs Microsoft, we raise it with them for you.
Contact us
- Email: support@sunodes.com
What we can help with
- Adding or removing licences, and changing plans
- Billing, invoices and renewals
- Setting up mailboxes and users
- Connecting your domain: the DNS records for email, sign-in and verification
- Signing in, password resets and admin access
- Outlook, Teams and other Microsoft 365 apps not working as expected
- Service outages and anything that needs escalating to Microsoft
When you get in touch
To help us answer quickly, include:
- the email address of your SuNodes account
- your domain, and the mailbox or user affected
- what’s happening, any error messages, and when it started
We will never ask for your password. If someone claiming to be SuNodes asks for it, don’t share it, and let us know.
Managing your service
- Licences, plans and billing: email us. As your Microsoft partner, we add or remove licences and change plans for you, and your invoices come from SuNodes.
- Users, mailboxes and settings: your admins manage these in the Microsoft 365 admin center.
- Mail and apps: everyone signs in at microsoft365.com.